Centre d'aide
Réponses aux questions fréquentes sur les commandes, la livraison, le paiement et les retours.
Questions fréquentes
Delivery typically takes 2 and up to 15 business days depending on your location and the supplier. Every product page shows a precise delivery estimate before you order.
You can return most items within 14 days of delivery. Items must be unused and in their original packaging. See our refund policy for full details.
As soon as your order ships you will receive an email with the tracking number. You can also see the live status in your account under “My orders”.
We accept all major credit and debit cards through Stripe, a PCI-DSS Level 1 certified provider. We never store your card details.
Use the question form on the Help page and our team will reply by email, usually within one business day.
Encore une question ?
Envoyez votre question à notre équipe, nous vous répondrons par e-mail, généralement sous un jour ouvré.